FordIVTteam

Although the master reset is a great troubleshooting step, it shouldn't need to be completed that often. Did you have a chance to try the soft reset to your phone (recommended in the first link I provided) yet? Sometimes this needs to be done in order to improve the Bluetooth connection. If your phone has a removable battery, take it out and replace it. When the phone powers back up, test the phone in the car again and let me know what you find. Kim

Hi murphy, When V3.6.2 became available, the update was recommended for all vehicles equipped with MyFord Touch. V3.7 is a little different and is only intended for specific vehicles. Since I had your VIN from a previous conversation, I was able to confirm that V3.6.2 is the recommended software for your 2013 Energi. Kim

If you see an option to SHOW ITUNES IN THE CLOUD PURCHASES, make sure you turn that OFF. This may be found in the STORE tab of the iTunes preferences. After switching that setting, you should no longer receive the ITUNES IS BUSY message. The SYNC My iTunes program is designed to fill in all missing metadata with the word UNKNOWN in order to make the indexing process easier. If you continue to experience issues with the program, I suggest manually fill in missing metadata in your music library with the word UNKNOWN. Another way to improve indexing is to change all similar metadata categories (rock alternative, classic rock, rock and roll, etc.) to one word (rock). This will also free up some memory. When saving the playlists in Windows Media Player, try saving them with a .m3u extension. As long as the USB is plugged into your computer, you can save them right to that USB instead of saving it to the computer first. While you have the library pulled up, also make sure your metadata is filled out completely. Missing metadata (track, artist, genre, album) can cause the MyFord Touch system to have trouble recognizing the files. Kim

Since the device you're currently using hasn't been officially tested yet, I think it is a good idea to try the USB: http://support.ford.com/sync-technology/device-compatibility-sync-myford-touch It sounds like you're doing everything correctly. The correct voice commands are being used and .wma files are supported by your system. Let me know how it goes! Hi meyersnole, The SYNC My iTunes tool is still available on our website. Once you're logged into your account at: www.Support.Ford.com click the UPDATE SYNC SOFTWARE link, then scroll down to the bottom of the page. Click the DOWNLOAD SYNC MY ITUNES link at the bottom of the page. Is that the one you have downloaded? I'll look into this to see if any issues have been reported with this program. Kim

Hi REL, Please PM your VIN. I'd like to see what's going on :). Thanks for getting my attention, jeff_h! Kim

Hi musicmafia, When getting back in the car, have you been pressing the VOICE COMMAND button and saying USB first? Which type of media player are you using? If you decide to put your music on a USB, remember that it must be formatted to FAT32 in order to be recognized through the MyFord Touch system. It also can't be password protected. You can use the Windows Media Player to create playlists before adding the music to the flash drive. The supported music file types are .mp3, .wma, .wav, and .aac. Kim

Hey folks! We haven't had a chance to officially test the new iPhone 6 yet, but so far I've been hearing some positive feedback from my other forums about iOS 8. If you've updated software on an iPhone that was already paired, you may need to delete the phone and re-pair it before it will function properly again. If you continue to experience issues, give these troubleshooting tips a try: http://support.ford.com/sync-technology/troubleshooting-sync-myford-touch and make sure the phone is set up correctly to allow text messaging: http://support.ford.com/sync-technology/how-to-allow-ios-text-messaging-sync-myford-touch If you get stuck, let me know what's happening and I'll provide recommendations :). Kim

Hey openair, This is not how the system is designed to work. Although this may be a compatibility issue, I suggest checking out these troubleshooting tips for connection issues: http://support.ford.com/sync-technology/troubleshooting-sync-myford-touch If you walk through these steps and still can't play Bluetooth audio correctly, I suggest performing a master reset: http://support.ford.com/sync-technology/perform-master-reset-sync-myford-touch Keep in mind that the master reset will delete your settings within the system and return them back to the factory default settings. Kim

Hey Hybridbear, From my understanding, that's the best way to do it. Keep in mind that I have a Galaxy S4 and I'm very far from being an iPhone expert ;). Kim

Hey Hybridbear, If you experience a network loss while logged into the active MyFord Mobile app, it will automatically log you out and ask for the login credentials again. Many phones will allow the app to retain the PIN if you close it once you're done using it. Try closing the app completely next time and see if you notice a difference :). Kim

Hi jeff_h, This is very strange. The next time you're in the vehicle, pull up navigation again. If the location is off, try accessing SiriusXM Travel Link again to see if the location of your vehicle switches back to the correct one. From your prior post, it sounds like this may be affecting it somehow. Hopefully this was just a one time occurrence. If not, I suggest bringing your Fusion to the dealership in order to diagnose. Kim

Hey Kybuck, As of right now, I don't suggest any troubleshooting. Keep an eye on this to see if it is creating a new unnamed charge profile every time, or if that was just a random occurrence. Kim

Hey everyone, I'm seeing a couple of different navigation issues coming up in this thread and I wanted to address them both. First of all, check your account at: www.Support.Ford.com to make sure you're running the latest software (even if you're not having any issues). It's always best to stay current :). If your MyFord Touch system is freezing or taking a little while to catch up to your actual location, this is not how the system is intended to run. I suggest performing a master reset to the system: http://support.ford.com/sync-technology/perform-master-reset-sync-myford-touch Since this is an Energi forum, I want you all to keep in mind that a master reset will delete all of your saved data in the system. This means that you will need to pair your phone again, add your favorites, walk through the MyFord Mobile verification process, etc. The positive side to the reset is that it could potentially save you a trip to the dealership. If you're looking at the map and you can see the car moving along like normal, but it's not where it is supposed to be on the map, you should have your dealership address this concern to see what is causing the discrepancy. I am not able to recommend any basic troubleshooting to resolve this type of concern. Kim

Please PM your VIN so I can take a closer look. It will also be helpful if you include a link to this thread in your message :). Thanks! Kim

You're welcome. :) Kim

Hi Ben, I'm glad to hear that your dealership is handling this for you. If you have any questions about your MyFord touch system after this has been resolved, feel free to reach out to me. That's what I'm here for! Kim

Hi yellow05gt, I'm trained to assist owners located in the USA/CAN. I haven't received any information about MyFord Mobile being available in Europe, but I'll be sure to share if information becomes available. For now, I suggest contacting the Customer Relationship Center in your area: http://corporate.ford.com/our-company/country-websites No problem, Joel Givens. Did you have any luck? Kim

Hi Joel Givens, You're certainly not expected to not drive the vehicle during the 24 hour verification process. My first recommendation is to delete your VIN from your MyFord Mobile account and re-add it: www.MyFordMobile.com This should start the process over again and you'll need to accept the messages in the car. Let me know what happens! Kim

Hey mikenmar, I'm dropping in to confirm that we did have some scheduled maintenance on the MyFord Mobile website last Sunday, but it should be back up and running now! :) Kim

You'll find some options to filter the results on the left side of the page. In the Technology category, you can filter by convenience, green, infotainment, performance, and personalization. If you're unable to find a suggestion, click the orange POST YOUR IDEA button at the top of the page and create a new idea. :) I've verified that your phone is compatible: http://support.ford.com/sync-technology/device-compatibility-sync-myford-touch Give these Bluetooth connection troubleshooting tips a try: http://support.ford.com/sync-technology/troubleshooting-sync-myford-touch Kim

Hi Ekpsych, What specific issues are you having with MyFord Mobile? Are you having trouble with the app and the website or just one of them? If you performed the master reset, you would have needed to accept both messages on the MyFord Touch screen again. Did you receive those? Kim

Thanks for bringing my attention to this post, jeff_h. I can certainly get you pointed in the right direction, Andrey. The best place to post suggestions about MyFord Touch and MyFord Mobile is at: http://social.ford.com/your-ideas/ Members from Ford’s product development team skim through these ideas for inspiration and insight from other owners. You’re using the Go Times correctly. If you only plan to use the Go Time once, you’ll need to delete it afterwards. Energized mentioned another great option in the post above. It is hard to tell what's causing the connection issue you’re experiencing. I would have guessed that it was a WiFi thing, but you beat me to it! ;) Which type of phone are you connecting? Does it ever disconnect at any other time or just when you’re leaving the garage? Kim

You're welcome, bobnfloyd. This isn't a common issue for MyFord Touch systems. A master reset will erase all saved settings, but it is a good troubleshooting step. If it doesn't resolve the concern the first time, it isn't necessary to try it again. From what you're describing, I think it is best to bring this to your dealership's attention. If it is something that is easy for you to replicate, try to get it on video. I may be able to offer better troubleshooting if I can see exactly what is happening. I realize this might be easier said than done, but I thought I'd throw it out there anyway. ;) Kim

Hello everyone, I'm taking off for a little while! I'll be returning on 6/25/14. If you need any help with SYNC-related topics before then, I'll have my co-workers checking my PMs while I'm gone. You can also call the In-Vehicle Technology Center at: 1-800-392-3673 (options 1 &3). Kim

Hi bobnfloyd, There are a few things to take a look at. Do you have speed compensated volume turned on? This could cause your volume to switch without you adjusting it manually. If you have any MyKey restrictions set up, this could cause your volume to change depending on the key you're using. Volume can be adjusted using your MyFord Touch screen, the volume knob, or the steering wheel controls. If you usually set the volume using the touchscreen, make sure you're not accidentally adjusting it afterwards with one of the other options. The last thing I want to mention is that these are all separate settings. If you turn the navigation voice guidance volume all the way up, this will not turn the radio volume up. Each one is controlled separately. If the volume truly is switching randomly, I recommend scheduling an appointment at your dealership. Kim