FordIVTteam

Check your PMs. I replied to your message. :) Cara

Timewellspent, For some reason I'm just now being notified of your PM, so my apologies! However, I did respond to your message. :) Cara

rgoerk, murphy pointed you in the right direction to check for the modem recall. If the recall doesn't affect you, PM your first and last name, email, best contact number, and VIN so I can submit a case for you. Cara

Blastphemy, I understand your frustrations, but Henry had reached out with his personal info in a PM. I looked at the vehicle software and he has an update available, which I recommended he install. If you're still having issues with your vehicle, feel free to PM your VIN and I'll be happy to take a look at the vehicle info. Cara

Henry, Check you PMs for my reply. :) Cara

I replied to your PM. Unfortunately, the V3.8 update isn't available for self installation and is dealer install only. Cara

PM the VIN and I'll see if you have V3.8 available. This was pulled from the accounts due to installation issues, but is still available for dealer installation. Cara

mikenmar and Timewellspent, Have you verified that the SYNC software is up to date? If so, perform a fuse pull if you're comfortable with it. You'll pull Fuse #10 which is located under the instrument panel on the left side of the steering column. Be sure to replace the fuse in its correction location. Once the fuse has been pulled and replaced, try setting up the Value Charge Profile again. If the issue hasn't been resolved, please PM your first and last name, email, best contact number, and VIN to submit a case. Cara

You had stated in one of the posts that the Go Times worked somewhat, however, the fuse pull is a troubleshooting step we provide for any communication issue. Thanks for sending the info. I'll send you my response shortly. :) Cara

Pg3ibew, Boston_Piolet, and jeff_h, If you're comfortable with it, pull Fuse #10 which is located under the instrument panel to the left of the steering column. Be sure to replace the fuse in the proper spot after it's pulled. Once the fuse is plugged back in, try setting up the Go Times or remote command, etc. If you're still running into issues, PM your first and last name, email address, best contact number, and VIN. Cara

shaggy314, Check your PM's. I replied to your message. :) Cara

Timewellspent, If the fuse pull didn't resolve the problem, please feel free to PM the VIN. I can submit a case and have this issue researched for you. Cara

Check your PMs for my reply. :) Cara

tripper and meyersnole, If the mileage is still incorrect, please PM the VIN for further troubleshooting. Cara

Hey wilson502, Congrats on your new vehicle! The software updates are vehicle specific but they are released when available. If you ever want to see if an update is available, check out this link: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Cara

dnorris78, Anytime! We actually have Ford Pass agents to help troubleshoot with that specific app. Please reach out to them by selecting Guides from the app and they'll be able to further assist you with the missing features. Cara

dnorris78, Congrats on the new vehicle! The SYNC 3 systems do not have the Vehicle Health Report feature. You are correct that the Ford Pass app will have a similar feature called the Vehicle Health Alerts. This feature will display notifications about your vehicle’s oil life, brakes and suspension, as well as other systems as they become available. The Ford Pass app can be found in your iTunes or Google Play store. Let me know if you have any other questions or concerns! Cara

Hey TX NRG, Sure thing! The MyFord Mobile application is included within the vehicle purchase for a period of 5 years from the date of vehicle manufacture. Ongoing costs for the MyFord Mobile application have not been determined at this time. Cara

Russael and murphy are both correct. You can also purchase a SYNC Service subscription for turn by turn navigation. Check out this feature here: https://owner.ford.com/how-tos/sync-technology/sync/sync-services.html/?sync=sync Cara

Hey Ford Doctor and meyersnole, Make your voice heard! Please share your opinions and ideas with Ford on indexing options at http://social.ford.com Cara

I replied to your PM including an answer to this question. Check it out! Cara

Hey melsee, MapQuest no longer works with SYNC to provide directions. You can always use an app on your phone and stream it through the Bluetooth or USB connection. Cara

Hey EnergiCCAATS, Please send your VIN in a private message; I'd like to look into this for you. Shaay

Hi Ford Doctor, This is correct! SYNC will automatically index your music in alphabetical order and this cannot be changed. Which SYNC system do you have? There are voice commands available for the system that allows you to select what you would like to hear without going through the menus. Joy

Hi decker12, I'll be happy to look into the VHR issue for you. Please send your email address, mobile number, and VIN in a PM. Cara