They fixed the issue and I now see Phone, Navigation, Climate, Entertainment and the leaves options in the right panel area. They ran an EEC test and that pulled code B1380. They diagnosed that as "bad right steering wheel buttons". I believe they had to depower the airbag system, remove drivers airbag, replace the switch pack, and reinstall everything. All of that had to be done just for replacing some faulty buttons, but I'm glad they got to the bottom of it. Works great now. I love the fact that the navigation shows the next turn coming up in the right panel, and that you can adjust the temperature from there too.