With the help of this thread and forum and others I was able to replace the modem and use forscan to activate it. It is working, but I am not seeing any of the EV stuff in the App and also when I remote start it says it failes, but it more off then not does work, also I cannot stop it. Not sure If there is a asbuild I can use to get that working. I got the factory new kit not a used module. Ford Lincoln 3G Telematics Control Upgrade Kit to 4G VMU7Z-A00A25-E and used the TSB guide to install as the dealer would. Its is also a HJ5T telematics unit. I have a 2020 FFE btw.