McWatter

Report from Texas in 2024. I called and spoke to someone who took all the information and started the buyback inquiry process. Three weeks later I called back and got the answer. Here's the exact quote (I recorded the conversation): After reviewing your case, I do see noted here, after review vehicle does not meet state guidelines for buyback/replacement criteria for TX. I'm not pleased. The trade-in value of the vehicle plummeted just weeks after the recall was issued and they couldn't be bothered to even offer that. Over the years I and the business I run have purchased over 30 ford trucks. Obviously losing one person's business won't hurt their bottom line, but I'll be damned if I ever buy another Ford product after being treated like crap when it's their engineering fault that is the cause of the problem. The real shame is that given the numbers here (did they really sell all that many Fusion PHEV's?) it would be a drop in the bucket for them to simply make this right. What a mess.