Doggone shame... I was content to wait until THIS December, but hearing this business about December 2024 prompted an email to fordoec@ford.com . Also, I'm in Detroit for the holidays and sharing our saga with my Ford contacts.
In fact, back in October a friend shared this article, which I dismissed thinking this matter would be quickly resolved: https://driving.ca/features/shopping-advice/quebec-lemon-law-canada-first-consumer-protection/wcm/d06c9b66-0eac-4c63-a713-45432cea2ef3/amp/
Let's just say this new law has become central to my case. It might not be a slam-dunk, but I can work with it:
"Starting with the toughest sanctions first, Quebec’s new regulation states that, after three unsuccessful repair attempts in three years or 60,000 kilometres (whichever comes first), buyers of new vehicles struggling with what seems to be a “citron” can now apply to the courts to have the sale cancelled, the price reduced, or the vehicle repurchased by the manufacturer.
This provision against “seriously defective vehicles,” as the Quebec government calls them, has been in force since October 5, 2023, and is part of a vast package of measures “against programmed obsolescence and promoting the durability, repairability, and maintenance of goods.” The legislation was passed unanimously and in less than three months(!) by the Quebec National Assembly."
And I ended by email to Ford pointing out that as a born-and-raised Detroiter with parents who worked for the company, this is disheartening. My mother, who is in her 57th year with the company, is embarrassed!
Richard, how did Lex Group respond to your inquiry???
Thanks!