ranger024x4

They told me the same thing. For whatever it's worth, I talked to the owner of the local dealer here in Virginia. After familiarizing himself with the recall and reading the supplements, he agreed with many of us that Ford is leaving us out to dry. After telling him the offer Ford gave me, he said it would be easy for him to match that offer and would retail it for 3-4k more than that. To me, that just shows how bad the offers are from Ford. We had another discussion with some sort of supervisor at Ford last night. I said that they needed to step up and paid KBB retail value for these cars before the recall was issued. The lady I talked to understood where I was coming from but doubt she could change anything. They did not seem to care that I have purchased 15 or so new and used Lincoln and Ford products over the last 8 years. Really unfortunate.

yeah, that information came out end of September time frame. During that time if you looked into the recall information on Fords website, it would list what you said aside from the dates. Right before I opened my complaint with Ford in December they changed the information on the recall to "Ford Motor Company is working on a remedy to address this issue. When a remedy becomes available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge parts and labor." The supplement sent to the dealers October 23rd did mention a fix during Q4 though.

Mine has 70k now and I did not take the offer. I did go back and try to talk to higher ups but basically was told "take it or leave it". One supervisor even said getting an attorney involved is the best way to get noticed by the higher ups. Like others have said, it helps all of us if you also either call or file a complaint online to NHTSA. I filed one today.

I called the main customer service number and after a few prompts ended up with a "Customer experience specialist". She basically took my complaint and got approval from another division for a buy back. The only thing I had to do was take it to a ford dealer to get a work order that basically says there is nothing they can do for me. That's when I got the official buyback approval. After that, It goes to the Repurchase Coordinator who then tells you the price at which they are going to buy it back. They offered 14k for my 19. edit: also, last thing I saw, looks like late 2024 for a fix.

Did they voluntarily call you? I had to reach out to ford to start the process.

Just joined to add to this thread. I read that someone who was upset on the energi Facebook page got approved for a buyback and claimed to have been offered 31k for hers. I ended up going though the process and finally got the approval for a buyback and was sent over to the acquisition department. They offered me 14k for mine, stating that is what the KBB value is which is half of what I paid just 3 weeks before the recall was announced. They told me that I couldn't negotiate, basically take it or leave it. I did end up calling back, requesting to speak with a supervisor but stated that they would call me back within 72 hours. Still waiting. I did also send an email to the cooperate email listed in this thread. We will see.