WE-R-STOLLINGS

Just bought my 2016 ford fusion energi everything works great all besides not being able to utilize the EV button as even when the car is fully charged it displays "EV Now Not Available" and will not allow me to use anything other than auto, I have not seen any posts about this issue and was wondering if anyone knows anything about fixing the issue Ps. I do charge the vehicle to 100% when trying to use EV button