Just chiming in here, I was missing the charging related information in the FordPass app for a few weeks like other folks. And just like other folks, it suddenly re-appeared over the weekend and seems to work okay now.
The only thing that doesn't appear to work are EV Travel Logs, they're still blank. Because I use a Wireless Android Auto dongle it appears to interfere with the FordPass Journeys feature as well so it doesn't log those. Oh well, maybe the EV Journeys will come back too.
For everyone else running into the "VIN NOT LISTED" stuff, tell your Ford dealer to ignore that. The VIN lists are for covered vehicles under the CSP that will receive complimentary installation. If your VIN isn't listed it doesn't mean they can't do it, it means you have to pay full price for parts and labor. That's it. Source: My 2013 C-Max is not in the list, I paid full parts and labor and it was working fine the first day out of the shop.