I apologize if this topic has been discussed with a resolution, but I am at a loss with the information I can find and Ford hasn't been helpful at all.
I have a 2017 Ford Fusion Energi and initially used MyFordMobile without issue. I was able to receive push notifications when my car was done charging which was very helpful for public charging locations so I can move on and let someone else use the charger.
I had the 4G modem update completed at my local dealer which was successful and switched over to FordPass app. I can see charge levels if I log into the app, lock/unlock and start the vehicle. But - it will not send me push notifications for when the car is done charging. I have tried going into 'Charge Level Notification' and it never saves - just spins. Again, communication between the car and FordPass is fine since all other functions are working.
The dealership was unable to help and said this feature just isn't available anymore. Then I called Ford and they said it was the FordPass Connectivity and I needed to go into Settings, FordPass Connect, and Connectivity settings. I don't see FordPass Connect and I went through all settings - nothing about connectivity. They said the modem was installed incorrectly and I need to return to the dealer. You can guess - dealer says modem install is just fine.
After reading many forums, I have uninstalled FordPass and reinstalled. I have done a master reset of my SYNC 3 system in the car. I have unlinked the car and reactivated it in FordPass. I have went into EVERY. SINGLE. MENU. I have completed endless updates to SYNC 3 and mobile apps in the car - still nothing. What am I missing? It's not a crazy feature to expect - any advice?
Appreciate the feedback.
