Hello! I just bought a certified pre-owned 2019 FFE in October 2021. I have come to love utilizing the MyFordMobile app for remote starting, checking the charge status, and all the other features. Fast forward to 23 February, I opened MyFordMobile to check the charging status, and I received a notification that the MyFordMobile application has been decommissioned. In the details of the message, it said if I wanted to continue enjoying 2019 FFE online services I would need to purchase a "4G modem upgrade kit" and migrate the VIN to FordPass. So, I searched the Internet for this kit, and found this forum thread!
First, I called my local Ford dealer and they told me that my VIN wasn't eligible for a 4G upgrade. Confused, I told the representative that the application has been decommissioned and about my 4G upgrade notification. He ended up telling me that I needed to come in to Ford and order the kit with the parts department and then I could set up an installation time. So, I went to the Parts department today and tried to order the kit. The parts guy asked me where my "letter" was. He said that he could not order a 4G modem for me unless my vehicle was part of the Customer Satisfaction Program 21B09. Taking a look at the details of the program, it clearly stated that the upgrade is only for 2019 FFE's within a 2 year complementary trial period. When I bought the car, it was already outside the trial period. I inquired when I might be able to order a 4G modem for my vehicle, and he said I will not be able to. Ultimately, he said I should call Ford in a "few months" and see if I might be able to order one then.
This is very frustrating, considering the FFE already costed an extra premium. I had no idea going in about this loss of functionality, and I just want to be able to have online services again. I hope that a solution is implemented in the next few months. Very poor customer service on Ford's end, and no way for me to be able to request an install. If any of you guys have any luck getting the kit installed without being in the Customer Satisfaction Program, please let me know. Thanks!
-Ryan
