We had to use a combination of FordPass and MyFord Mobile to get our phones to communicate with the car. Once we did that, we only use MyFord Mobile. I can't find anything about VHRs in the manual or in MyFord Mobile. The only place I have found a way to try and access the VHR is using my account on the Ford website and going to My Account > My Ford Vehicles > Details. However, when I try and run a VHR I get this: