Hi all, new member to the Forum here. Purchased a 2016 Fusion Energi from a certified dealer in 2018; they never walked us through the process of setting up MFM. Now I'm trying to do so to get the Value Charge / GO Time options; when entering the VIN in my new MFM account, I am continually getting an error message that states: Another user has already initiated authorization for this vehicle. I've called the help line multiple times and was told to execute a Master Reset (which I did with no luck). Ultimately they said I needed the 1.4.6 firmware update. As is typical with many of the posts in this forum, my indications were lack of ability to edit GO Times and to set up value charging times. Additionally, the system settings indicated that the last time charging was completed was in Sep 2017 (which is obviously false). Taking the advice of many in this forum, and leery of getting the dealer to muck around with the modem, I tried the "Pull circuit breaker #10" method and at least got the settings page to recognize that I most recently charged the vehicle last night -- progress! However, I'm still getting the "another user" error code listed above, which seems to me to be an update problem within Ford's master system and not necessarily a vehicle problem. Do I need to perform another Master Reset after freeing the modem up with the CB #10 method? Any other pieces of wisdom y'all might offer? Thanks in advance.
