Hello! I am having the same issue with my modem/app. I couldn’t confirm my car. I realized that i still had the old 2G modem so I got a new one installed in my dealership. The new modem is in the car but it still won’t confirm. When i called Ford’s support line, they said that the ESN number of the new modem (that was just installed) isn’t activated/attached to my car’s vin number. They told me to call the dealership since it’s there fault. I called the dealership and haven’t heard anything back (it’s been 4 weeks now). I’m at a loss of ideas of what to do to get the app to confirm my car.
