Hello, I bought a used 2013 Ford Fusion Energi with 110k miles. Straight off the bat facing following issues with the hvb charging (which is not charging when plugged in) I tried plugging it in both 120v and 240v chargers but no avail. When connecting to the charger, the ring circles clockwise and then no light at all in the ring. a. The charger is only showing Power light, NO VEHICLE, OUTLET CHECK, OR FAULT LIGHT ONS OR BLINKS. All these lights remain off on the charger. b. The odometer shows a yellow indicator that it is plugged in and charging. c. The Ford Sync screen shows 0% charge and no charging status even whether it is connected or charging or any faults, when i connect to the charger. And after overnight charge as well, still 0%. d. The car is driving fine, as far as the hybrid battery charging and usage goes, both in the city and on the highway and roughly getting 20 EV miles to every 100 miles I am driving. I drove it on 1100 miles trip and it drove fine in terms of hybrid battery (mode). e. I reset the Ford Sync to factory setting and installed My Ford Mobile app and have registered the car on the app, it locks, unlocks and the engine starts perfectly, and there are no error codes whatsoever so far. Kindly if anyone can guide me if I am missing anything or any step I am doing incorrectly, or if anyone had the similar problem with their Fusion energies would like to share their experiences. Thank you in advance.
