unhappycustomer

What bothers me that there is a warranty by law. I seems they don’t want to honor the warranty that they have to provide by law. That’s really not right.

I charge overnight, everyday at home (usually from 0% to 100%). Monday-Friday I drive to work with depletes my battery and I change at work as well. So I think it save to say that I charge 12 times a week almost always. Not sure if it matters, but at home I charge with 120 Volt, at work with 240 Volt.

I have a 2014 Fusion Energi with 67,000 miles, I'm getting about 3.5 kWh. I brought it to the dealer twice, they're telling me it's perfectly normal and hasn't degraded. Kept it each time for multiple days. According to one of the dealerships, the computer in the Fusion Energi is a (quote) "super computer", and if anything would be wrong with the battery, the "dashboard would light up like a christmas tree". I have asked them if they can find out how much capacity the battery has remaining, unfortunately the super computer is not able to provide this kind of information. When I tell them that on a full charge it shows 3.5 kWh before the battery is empty, they play stupid, they don't know what that is supposed to mean. The battery has not degraded. They have explained to me that in order to get the advertised 21 miles I will have to go downhill with the vehicle turned off. Since I live in California there is a warranty by law, and while I'm unable to find the specific law (if someone has a link I'd appreciate it), I found this quote from the New York Times: https://www.nytimes.com/2014/05/10/automobiles/a-battery-warranty-with-a-warning.html "The California-spec warranty does not allow for degradation of the battery’s capacity. If it’s not performing to “the highest standard” — that is, as new — during the warranty period, G.M. must repair or replace it, according to David Clegern, a spokesman for the California Air Resources Board." I conclude that my battery, which has about 60% of the capacity left (3.5kWh/5.8kWh new), should be replaced under warranty. I'm also curious about the lemon law. My understanding is that after a reasonable amount of repair attempts, Ford would be forced to buy back my old car at full purchase price. I obviously prefer that over a battery replacement, and since it seems like the dealerships are unable to repair I wonder if that's an option and if anyone has any experience with that and can help. I think partially it's about documenting the repair attempt (in my case they fail to agree that something is wrong, which may be a problem). Would really appreciate if someone can offer some insights.