markb

The 12V battery in my 2013 died after around 15,000 miles. Called Ford Customer Service and they arranged a tow to the local dealer (we were on vacation) who replaced the battery for free under warranty. I was impressed.

Kim, Thanks but I've already tried that and it didn't work. Since posting this I've contacted Sync support and they are working with me on the problem. I'll report in on how that goes. However, I did read the page you sent me to. I have a lot of contacts on my phone and quite a bit of information on them, including photos (from LinkedIn). Could that be the source of the problem? Should I prune my contacts, there is a lot of "dead wood" in there that's accumulated over the years? Should I "disconnect" LinkedIn from my phone?

I am having problems with loosing my address book contacts. I have several hundred of them and all of a sudden most will be gone. For some reason a lot of them in the A-F (I think that's right) remain and a few in the T-Z but all the rest are gone. I've done a full system reset several times but the problem keeps recurring. I have a Nokia 1020 Windows 8.1 phone and ATT is the carrier. Has anyone else had this problem? Any known solution?

Holds four cases of wine!

Russael, The contacts in my phone were not affected, only those in the car were lost. Definitely not a system upgrade. Need to emphasize that these did NOT happen at the same time but I'll mention it to the dealer in case there is a power problem. No other evidence of one, however.

Wow, we're above 60 responses and the first female (and a non-technogeek to book) is included in those. Whoever she is, welcome to male geektechnogeekdom!

I previously posted about my Sony stereo DSP setting not remembering to stay in Surround. A few days ago I lost all of my Address Book contacts (I have well over a hundred) except for 4 (strange isn't it, why not all of none?). Today my Climate Control system lost my 70 degree setting and came on at max cold (when it was in the 40's outside). Are other people having these problems or do I need to make an appointment with my dealer?

I read an article about regenerative brakes. When you depress the brake pedal you are not operating the brakes, you are sending a signal to a computer that controls both the regenerative and the traditional brakes. It decides which to use based on how hard you depress the pedal which is why gentle, steady braking gets the most energy back. I would assume the adaptive cruise control uses that same computer and, from its point of view, it may well not matter if the driver or the cruise control systems says to slow down.

Aha, that's the problem! Thanks Marc.

I guess I need to train my wife! Thanks.

OK, sorry, I wasn't clear. So, I'm on the driver side and my wife's on the passenger side. The fob is my pocket and I want it to stay there. How do I unlock my door AND her door? I know how to unlock mine but she claims she can't do the same from her side.

Not precisely on topic but does anyone know how to unlock the front passenger door with the fob in your pocket without reaching around and using the manual unlock button on the driver's door?

Agree it seems to happen between trips. Sigh, they recently updated the software, you would have thought such an obvious bug would have been fixed.

I can't get the DSP setting in the Sony System in my Titanium to stay in surround sound mode. Has anyone else had this problem? Is there a fix or is this a bug Ford has yet to address?

Agree, it's buggy. I've driven over 400 miles since I picked up my car and have used ZERO gas. MyFordMobile shows 40 miles without adding gas. Go figure!

Apparently so. The dealer took photos and sent them to Ford. Ford has agreed to replace the leather seat back. Should be done in a week or two,

I have a Titanium model with black leather seats that are already showing significant wear at four separate points on the left driver's side vertical seat bolster after only 300 miles of driving. My dealer says they will photograph it and send it to Ford and assures me Ford will replace the seat back. Is anyone else having this kind of problem? I'm hoping it won't just come back 300 miles after the seat is replaced!

The trunk lid is also an issue. It doesn't open enough so it's easy to bump your head on it.

Looks like an almost perfect bell shaped curve centered around a 25-26 mile EV range. Clearly we are careful drivers and Ford is being conservative with their 21 mile estimate.

Since we're on the topic of the trunk lid are we the only people who find it a bit hazardous that it doesn't open further up? I realize the reason is the slope of the rear window but it is awfully easy to bump your head on it.

Love that Maryland plate! Here in Georgia there are no stickers, you must get an Alternative Fuel license plate. The process involves the dealer specifying a particular "fuel type" when they send in the registration and the owner also signing an affidavit that they will use an alternative fuel at least 85% of the time. However, if you have a plug-in hybrid (perhaps with the exception of the Volt, presumably because of its range, but I'm not sure about that) our DOT defaults the fuel type back to regular hybrid under the assumption that most people have to commute far enough that they can't meet the 85% test. I know "bizarre". However, the surprising thing is that if the owner takes the initiative to email DOT (the address is publicly posted) and says they can meet the 85% test -- in my case by explaining that I use our subway to commute to work -- you then get an almost immediate response (less than 30 minutes in my case) and the AF plates, You can then drive on the HOV lane without a passenger. BTW, I would rarely do that. I wanted the plate so that everyone behind me would know that, yes, people are driving AF cars!

I've not experienced it but EV+ is a feature that learns frequent destinations and allows the car to stay in pure EV mode if you're close enough even if it would otherwise start using the gas engine.

The program is definitely buggy, particularly the Trip and Charging log. Mine sometimes realizes I'm charging at home but often doesn't, for example.

It is important to understand regenerative braking. Think of it as two braking systems with a computer controlling which to use. If you apply the brakes gently and smoothly you will be using just regenerative braking (which is running the electric motor in reverse so it becomes a generator which, of course, slows the car down). The generated energy recharges the battery. If you apply the brakes harder you are using the traditional brakes or maybe both but not as good. You really need to think about this so, for example, suppose you are coming down an incline and you need to slow down as is often the case because there is a stop light at the bottom or you just don't want to go too fast. Apply the brakes GENTLY and keep them applied the whole way down. I know you were taught not to "ride" the brakes but that doesn't apply here with gentle braking and it will generate a surprising amount of energy, you may even see your estimated distance go up.