Ford's Motto: It's easier to ask for forgiveness than to get permission. Our 2017 Energi Platinum first started exhibiting the 'charge settings zombie panel' syndrome about 3 weeks after we bought it. When we took it to our dealer's service department we also self-diverted to talk with our salesman about the issue. Before the service department could even get us signed up (for service they failed to tell us they do not provide on Saturdays) the salesman was out in the car, and was somehow familiar with this issue. He knew the #10 fuse-pull 'fix', which he performed, and we went away happy...for about another 2 weeks. Problem back...and we are back, at the dealer, who, over the following several days (so far), only gets feigned ignorance and obstinacy from their technical contacts at FORD (they should be forced to visit this site daily!). The obvious solution, albeit only a trial and error solution, is to try a parts exchange to replace the suspect "cell phone transport module", aka here as the "telematics", or the "modem", or the "TCU", and hope for success. But the dealer apparently cannot unilaterally just order a new one without the diagnostic computer supplying an error code to justify the replacement. Of course, the diagnostics show no error, so... FORD is stonewalling their customers, and apparently their service departments, too. The latest excuse is that the 2017 is "too new" for this to show as worthy of a TSB. Odd, seeing as how they seem have a TSB for earlier models, and apparently use the very same device in 2015's, 2016's, and 2017's. I guess they'd try to fix your broken leg by changing your pants, too. A call to Ford Customer Service(?)800-392-3673, for over an hour yielded no help. They have no connection to anything or anybody technical, according to the supervisor who called back the next day. You CAN arrange for a tow there, though. The dealer's "Ace Mech-tech" told me they have been replacing tons of the TCU's in C-Max's and Fusions. It's really pretty insulting on Ford's part to play the game this way. As much as we like the Fusion when it is fully functional, this, our 2nd, will be our last Ford, period! (I know...just call it 'pun-ctuation')
