DavidFiol

I finally had the modem replaced a few weeks ago in my 16 and it worked, but the app had alot of glitches. For example you would refresh the data but you'd have to swtich back and forth between screens a couple times to show the current charging level. I couldn't figure how the modem could be related to this issue - you'd think the modem either worked or it didn't - but actually the problem all along has been software related. I any even there was an update to the android app that appeared on my phone yesterday and the glitches that I saw appear to be resolved. So try removing and re-installing the app if it is still giving you problems.

Thank you for the head's up. I have a 16 like you and the dealer was telling me that Ford has indeed been working on the software for months, not just weeks, since they found last fall that the install of the 3G modems were not working properly on 16 models. My dealer said I'm on the top of their list of 16 people with the same problem, but I have not heard anything from them so far. I think it's a great idea for your dealer to test the fix on one of their own cars considering how poorly this process has gone for everyone.

Mr. Murphy, your modem switch worked because the problem doesn't affect 13 models, only certain newer ones. Switching dealers is not going to make a difference.

Getting really frustrated here. Bought a 16 Fusion a year ago. Got a card in the mail saying the 2G (!) modem had to be replaced or my mobile app would not work. Brought the car to the dealer in 11/16 - they tried but could not get the new modem to work, so put the old one back (after two visits and their having car for two days). Since then they told me that there is a software problem that Ford knows about and is working on, that effects alot of Fusion Energis, and that they can't install a new one until the software issue is resolved. So since Jan 1 2017 my mobile app has not functioned at all. I have called the dealer periodically to find out when the fix would be ready and each time I get "they're working on it...." So I'm a lawyer and this smells to me like a class action. How in the world do you deliver cars in 2016 with 2G modems when ATT has been saying since 2012 that the days of 2G service would end on December 31, 2016? If anyone wants to work with me on this, please send me a note.