erickw

Great News......The Dealer called me today and said they would exchange the car! I am now the proud owner of a White Platinum Tri-coat Fusion Energi Titanium....and it will charge. Made sure before I left the dealer!

Yes, they did give me a free loaner.

Well, the dealer's service department called me today and said they "think" they have it figured out. They say it has a bad "onboard diagnostic monitor". Apparently they have been on the phone back and forth with Ford engineers and have tested many different things. So, I guess I basically bought a test vehicle for the service department at Ricart Ford to "learn" how to fix these vehicles. Not very happy. I did not buy a brand new vehicle so that it could be torn apart and put back together by people who have never worked on one before. I wonder how many left over parts they will have when they are done. Is there anything I can do? I would prefer that they just swap vehicles and give me a different one that works. Is that too unreasonable? Oh and the best part is that they wont have the part until Tuesday the 4th and should have it completed on the 5th.....if that is actually what is wrong with it.

On Saturday May 25th my Wife and I purchased our brand new Black Fusion Energi Titanium. When we got the car there was no charge on the HV battery as it had been sitting on the dealers lot. We drove it home the 10 miles from the dealer and put it in the garage. We immediately plugged it in so we could have fun driving it on electric the next morning. It was plugged in for 12 hours over night. When I got in it the next morning I was disappointed to see it was only charged to 44% and showed a range of 8 miles. On the charge page it showed FAULT. I tried unplugging it and plugging it back in. Nothing. No blue circle light around the charge port or anything. I drove it to Target and back which is about 4 miles each way. By the time I got to Target the HV battery showed 0%. So, it only went 4 miles. My top speed on the drive was only about 45mph and I was not very agressive. When I got back in the car and turned it on the check engine light was on. I took it back home and tried to charge it again. Nothing. Green lights on the charger but no charging occured and still the FAULT message on the charge page. Well, it was Sunday and no one was in at the maintenance department at the Dealer. Monday was Memorial Day and again no one in the maintenance dept. On Tuesday we returned the car for Service and that is where it sits. The mechanics at the Ford Dealer say that they have never worked on a Fusion Energi and dont even have a Maintenance manual for it yet. Not very impressed, maybe I should have gotten the Volt??