wilson502

Update, I Took my vehicle in on Monday, and they replaced the modem with an updated modem, but there was an update apparently that was available the next day, I decided to wait until friday to bring it in, and finally got everything working after they got everything reprogrammed. The 3G modem is definitely much faster with updates. Glad it finally got fixed.

Im just gonna take it in tomorrow so they can order they right part.

Thanks for the quick response bob, what would be the best way of explaining this to the dealer that performed the service? Should I reach out to someone here, or should I just try an work with the dealer explaining the situation? Would seem pretty stupid to send another 2G modem when it specifically stated in the FSA the updated part number. SMH.

Hello, I had the modem replaced in December for the Field Service Action that was active on my car. It seems after the new year the MFM connectivity has been lost. Ive tried pulling the fuse 10 several times to no avail, I also tried adding and deleting the car from the website with no success, and also tried pulling the 12V negative battery cable. I noticed the ESN number starts with an "N", did the dealer replace my modem with another 2g modem?

Hello all, I recently leased a 2016 Fusion Energi which I am thoroughly enjoying atm. I was curious reading about the 2017 updates if they will make the updates they made in the software for the 2017 model apply to the 2013-2016 models.