clybar2

So I took the car into the dealer and it turned out being a very quick fix. Since there was no Onboard Modem Serial Number (ESN) being displayed on the About Sync screen, they knew the car couldn't talk to the cellular network. They got to where the modem was and discovered that the factory had installed it, but they just forgot to plug it in. As soon as they plugged it in and started the car, they confirmed the first message that was sent days earlier, but hadn't been picked up by the car yet. 24 hours later, I received and confirmed the second message and now things are working perfectly! Thank you both for your assistance! Looking at all of the options in the MyFord Mobile app, the only place I have been able to find setting the cabin temperature is where you can Add a Go Time and you can select a cabin temperature there. I need to try that out. I thought that as long as the car was plugged in, you couldn't start it, but I've read lots of posts on various forums that state if you pre-heat or pre-cool the car while it is still plugged in, you will still have 100% battery when you unplug and drive away. I still need to see if that is true. Thanks again!

Hello! I just received my 2017 Ford Fusion Energi Platinum that I ordered 10 weeks ago last Tuesday. Every since then, I've been trying to set up MyFord Mobile, but I can never reach the step of getting the on-screen prompt in the car. I've read through many posts on this forum and have tried several combinations of deleting the account, re-registering, resetting, unplugging the negative connection to the battery in the trunk, etc..., but I still have had no luck. I've been able to get FordPass to connect, but it doesn't have any of the cool features for the Energi like MFM would. In fact, when using FordPass, it says that I have an Energi and that I need to use MyFord Mobile to connect to the car. Every time I have registered the car, I have used the VIN. I wanted to try using the ESN, but I believe there may be an issue. On the 'About Sync' screen in the car it displays information about SYNC 3 Software Version, Onboard Modem Serial Number (ESN), Vehicle Identification Number (VIN), Gracenote Version, Navigation Maps Version, and SYNC Serial Number (ESN). For Onboard Modem Serial Number, there is no value. Just a blank. When I try to use the SYNC Serial Number, it says that it is not compatible with MyFord Mobile. This has me thinking that the ESN I need is the Onboard Modem Serial Number. Since after all my tries, this value has always been blank, is that the reason I can not get to the confirmation step on MFM? Maybe the Onboard Modem isn't functional? Is that the ESN that I really need? Any assistance that you can provide would be greatly appreciated!!!!