Hello Ford Cars! We had a $1000 part fail on our 2013 Ford Fusion Energi Hybrid -- a very common part (electric sensor) -- and Ford won't give us any relief. We can't unlock the car when this happens, it won't start when this happens. It's basically useless. It will cost us $600 in labor to have it put in. A common part that fails on a regular basis costs $1600 in a 3-year-old car? How common is this? It is the telematics control unit module. Has anyone else had this problem???? They won't take it higher and are telling us our local Ford dealer made the decision. Not so fast -- they didn't make the decision -- the regional service manager SUSAN MILLER made the decision. The dealership has tried to call her a number of times and she won't return the call. Why would the regional service manager not call back a dealership that sells at a high volume in the Bay Area? The woman we spoke to on the phone at Ford today said there were hundreds of agents working there with her -- with no supervisor to talk to. She said Ford based the decision on our LVT score and it couldn’t be changed. We asked if we could find out why this claim we filed was denied. A few minutes in to the call, she said this call wasn’t being productive and she hung up on us when we were working hard to figure out our next step. Flat out hung up. We have been trying to get answers for 2 weeks. It was serviced 3 weeks prior to for this same problem and they didn't tell us about this part -- instead they said it was our battery. IS THIS REALLY THE LEVEL OF SERVICE FORD PROVIDES TO ITS CUSTOMERS? IF SO - WHY ARE WE BUYING YOUR CARS???? Please help us find some answers. PLEASE SOMEONE at FORD HELP US!!!!
