SteveinMN

Thanks for the into: unfortunately either they've changed their site code or the parameters for my vehicle are not set to allow those sections to appear. When I do it I see ==0 for several of the lines of code, and there are no .mobile or .hidden in line 6. I have to hope that Ford will eventually get back to me.

Well, on another thread there was a Ford rep who worked with people on an individual basis and got the entries for their cars corrected in some database. Unfortunately, it didn't say what database, and another futile call to MFM support tonight proved that they have no idea, either.

Tried all of these... thanks for the suggestions, but I am pretty sure it's because the system doesn't know what kind of car I have. I don't think the VIN is recognized. The car is communicating with MFM - it can be remote started, and odometer readings show up as well as time to charge. But I get the "generic" car silhouette and no ability to customize it. My guess is that the color selector control on the website is based on the kind of car you have, and since it can't figure out what kind of car I have due to the VIN not being recognized, it can't figure out what features the car supports. Maybe someone from Ford actually watches these forums and will contact me to investigate.

I had a *much* better experience with my 2013. Admittedly, it's my own fault, but I had assumed that by upgrading to the "Titanium" trim I'd get all of the features. While I gained the garage door opener in the sun visor, the "mood lighting," and A/C seats, I lost BLIS, adaptive wipers, auto-park, and about 6 miles of EV range on a full charge (actual, not just what the dash used to say). I don't know why they changed up the dashboard so much, either... why get rid of the summary of how many EV/regen miles the car has gone? Why get rid of the estimated miles remaining on the battery indicator? I'd wait until there's a brand refresh, ​openair so that at least you'll get the better range that has to be coming on the next model (if they expect to have any competition at all with the new Tesla.

I have a 2016 Fusion Energi and previously owned a 2013 Energi. The old car worked great with MFM. The new car (purchased last November) hasn't worked at all for advanced features. I have successfully completed all four steps of the verification. I can track odometer and remote start the car (via the Web site). If I try it on a mobile phone I get an error (-1). The Website won't let me save anything and the section to choose the vehicle color is blank. I've tried every browser imaginable, on probably five different computers. I have spoken to the MFM technicians five different times. The first one (December) said it was a known problem and to "check back in six weeks." I did, and after waiting a half hour to speak to someone, I was told to pull fuse 10, which he said was under the left instrument panel. The owner's manual was required to tell me it's now in the hood, but I pulled that for 10 minutes. Did nothing. Called back the next day - too late: they were closed. Called the next week, was told to pull Fuse 15. Did nothing. Rep said it may "take up to 24 hours to work." Nope. Nothing. Disconnected the 12V battery for a half hour from the next rep - nothing at all. Dealer has looked at it three times but says there's nothing wrong with the vehicle, and that I have to call Ford (they refuse). I've been reading the forums, but all of the other users I've seen can't get past step 3. I have no problems finishing all steps - it's that I can't set up the profile in MFM and the mobile apps error out before I can get in them after they try to access the VIN. Help?