Paul Creed III

The gear on the post that the door rotates on likely has some broken teeth - it's just plastic. If the car is still under the 100,000 mile/8(?) year warranty for EV-specific parts, the dealership should replace at no cost. The doors come unpainted so it'll have to go to a body shop to be painted.

The 12V battery has likely ruptured.

Updating Sync 3 via a USB stick will be far easier than waiting for the wifi update process to work: Update Ford SYNC® & Navigation Maps | Ford Owner Support

Also, insist to the dealership to check for every available software update for every single module. On my 2017, not only were the original factory 12V batteries defective that year but there were numerous software updates for numerous modules that needed to be installed to deal with 12V battery drain.

I finally had successful contact with the Ford Executive Offices but, after they spoke to my dealer, that they do not recommend performing the upgrade for any VIN not under the CSP (which mine is not), regardless of who may ultimately pay for the 4G modem and labor.

While the car is there, have the dealership check that all software updates for the entire car have been applied along with testing the 12V battery - the 2017's had a bad batch of 12V batteries along with some software issues that causes a vampire drain that kills the 12V battery. After being stranded one time, finally got the dealership to replace the 12V battery and triple check that all modules had their latest software.

Can you please DM the email addresses of the executives?

What's maddening is that my 2019 owner's manual says that the remote functions provided by the modem have 4 years included with the purchase of the vehicle. However, digging into the warranty, shows that the Sync components are not included in the 3 year/36,000 mile warranty (page 15 of the warranty document when using the Ford Pass app).

Would you please PM me this person's name and email?

It is unfathomable to me that, for owners whose cars are still under the 3 year/36,000 mile warranty, that this modem replacement is not a covered repair. It is not a consumable item like wipers, brakes, or tires. My dealer quoted me around $700 for the work. Not happening.

Yes, I did notice a loud fan as well when I first got my 2019 but I can't say as I have heard it lately. Of course, it's been winter for like 6 months now, lol, so maybe it's been kept cool enough or I got used to the sound.

I've been able to squeak out around 33 EV miles on my 2019 where the best I could do was about 27 EV miles on my 2017.

The extra range is nice on my 2019. Only downside I found is that the rear door handles do not have the keyless entry so, if one is opening the rear doors first, one must use the fob to unlock them rather than just pulling the handle with the fob nearby as the front doors work. Not a big deal. Otherwise, very similar to the 2017 I had.

I have used Go Times on both my 2017 and 2019 Energi’s while plugged in at home on 120 and the HVB always shows as fully charged when I climb in - no apparent use of the HVB to pre-heat, even in Ohio winters. Granted, the pre-heat doesn’t do too much to melt the snow and ice on really cold days but it does help a bit. YMMV

Mine does the very same thing.