Wishboneusmc@gmail.com

Sorry for the delay in response. Long story short Ford inspected the vehicle and determined that when I had my oil changed by walmart, they used a pair of grips to install the filter which caused a small micro crack in the filter. I had the oil changed mid july, but did not experience engine failure until Sept 16th. Ford said this was due to me using the electric motor a lot which caused the oil to leak out slower. After an investigation Walmart refused to accept liability. They couldn't understand how it took so long for the engine to fail after they worked on the car. I was forced to file a claim with my insurance which thankfully covered the costs.

Tweeted @Walmart about a dozen negative tweets in a 15 minute period... even Tweeted pictures of the improperly installed oil filter... amazingly I woke up this morning from a tweet back from Walmart asking me to contact them at an email address they provided with my contact info and details of the damage... this could be good:)

**UPDATE** So I think last update I told you all that ford WON'T cover the blown motor because they found that the last person to change the oil (walmart) installed the filter using a wrench! You can actually see the indent marks where they squezzed, this is mind blowing in itself considering they used a fram filter which can be tightened by hand. In any regard, they put a small crack in the filter. I filed a claim with walmart... long story short, they are REFUSING to take responsibility. They sighted the reasons that I got the oil changed in July 18th, but did not have failure until September 16th. I explained to them what ford told me was that it is an electric vehicle and I typically you drive less than 10 miles per day, all electric... they also said that the oil tech claims he NEVER uses a wrench to put on a filter... of course he is going to say that! Anyway so now it's been nearly a month and now I'm waiting on my insurance company to see if they will cover it... will keep all posted

Exactly! Not a drop of oil in my driveway.. is was all absorbed by the shield. The Ford service showed it to me

All I know is that by the time any indicator light came on, the engine had already failed... happened very quickly

**UPDATE** So Ford is off the hook, for now at least... I had the oil changed at Walmart about 3k ago (yes, I know I'm stupid) turns out they used pliers instead of a strap wrench to install the filter.. there was a nice micro crack that ford found where they squeezed with the pliers... oil change was July 18th, engine failure was September 16th... they said it took such a long time because I mostly used electric... I asked fordo why the low oil indicator light never came on, they said the energi model does not have onr... do you believe that?!?

Thank you all for the help! I will surly keep you all posted as things unfold this week... as far as private messaging the user "ford service", does that person work for Ford?

Is it really 20k til the first oil change?

Has anyone else had engine issues? The other day I was driving on the highway in normal conditions when my car started making funny noises followed by the check engine light. The car is 9 months old and has about 10,000 miles on it. I had it towed to the dealership where it has been since thursday. The only thing they can tell me is that it will need a new motor and that there is oil EVERYWHERE. They said they are still trying to determine the cause and to see if it was a manufacturer defect or neglect. Has anyone else had a similar issue??? I have a feeling that I will be without a car for a LONG time:/