FusionNAZ

I am filling a formal complaint with Ford against the large local dealership that is supposed to be electric car certified in the town I live in. After 5 months the dealership treated me like I was crazy and it was some how my fault for the check engine light and charge fault. It was so bad they stopped giving me paperwork as if I would not have a trail to come back after them. I do have some good news though... 40 miles away in a small Arizona town a Ford dealership was able to fix my car and replace the $3,000 part that went bad first try and the car charges fine not a problem. I am quite relived that I have a place to take my newer Platinum Energi that is getting over 100+ mpg at the moment. I am lucky that I have other cars and I have more free time than most. If a person only had just this car and an unforgiving 9-5 job they would be screwed. I am just so happy I bought the $3,500 extended $0 deductible warranty through Ford directly. It has paid for itself over and over since the saga began. Granted the certified pre-owned warranty was still in place for most things.

Just a quick update I drove 45 minutes from home to another dealership that is certified hopefully they can fix what the other dealership broke.

I did check again and the dealership is a certified dealership to work on electric Ford cars.

It is the fact that I have no place I feel comfortable to take my car to get serviced. I only have one Ford dealership.

Yes the dealer is electric certified they sell plug in hybrids and have charging stations.

I have a really nice 2014 Ford Fusion Energi and I have the extended warranty on the car and its been wonderful. I bought the car with 50k miles as a CPO and it currently has 92k miles on the clock. I have only had to do oil changes batteries tires. Just wanted to start out and say this car has been super reliable. Fast forward to over three + months ago I noticed that the timing chain gasket was leaking/weeping oil so I took the car in. It was covered under warranty no big deal right? Not so much they did the service and two weeks later I got my car back. I plugged the car in and the next morning the car was not fully charged and check engine light was on. Car drove fine and seemed to charge for the time being. I took the car in and they had it for another three weeks got it back check engine after driving and charging. I then took it back and another three weeks check engine after it discharged and charged back up. I took it back no check engine blinking blue ring no charge after being depleted. I then got the car home drove it went to re-charge then the RED TRIANGLE!! Had it towed off to the dealer and here we are another three weeks. I would have gotten the car back last week but I asked them to charge the car then drive it down and re-charge. I am glad I did not get the car since I got a notification like all the other times that the car has a fault. The service adviser has been nice but I am becoming very disenfranchised in this car. I recently bought a new 2018 Fusion Platinum Energi and I am ready to get rid of both cars. I do not even know if I can sell this white car now. I am at a loss since I have not had my car for such a long time without a single issue. All I know is my local Ford dealership cannot fix whatever happened to the car when I had it in for service. I do not know if I even have recourse on this or where to go. I am lucky to have a big diesel truck to drive but what about the folks who only have just an Energi!?!!?

Sounds good did you undo the plug underneath the car? I am assuming its kinda like the prius in design.

I have a 2014 Ford Fusion Energi and the coolant in the reservoir for the inverter is turning or looks yellow. The regular coolant for the engine is still a nice orange color. The car has 92,000 miles and it runs great but just am concerned that its a different color for the inverter. Also, I have looked high and low and do not really see a diy on how to change the inverter fluid. I know that there are tons of Prius guides and this is really important to keeping the hybrid electrical system healthy. Any thoughts on this would be appreciated.

Do you see these rings all the time? The range rings appear to indicate the distance that the car can go in EV only. That is the only time I see them on my Energi when I am on a low EV charge. I really do not know how accurate they are for that distance. For the most part I either do not use navigation since I know where I am at or I do not get a low charge. Before you know it the rings will just be in the background. Hope this helps.

Congratulations on your purchase!

If its a CPO (Certified Pre Owned) that is great! If not it still has some time to go for the manufacture warranty for the 2015 model. I would go with the second option if it has a clean carfax. I recently gave up a Honda for my Ford Energi. This car is not as refined or polished as the Acura. That said it does get some amazing MPG!! Also, its much more refined than the last generation Ford Fusion. On the leather I have the ceramic and the car has 50k miles and it looks great so I would not let tan scare you away also it is cooler in the summer. Can't stress enough how I would take the second car since it was close to the $40K range new. If you drive less than 20 miles a day it will be in electric only. I would take the VIN and call Fords extended service plan department I was able to get the plan for around $3k 0% interest for 8yr/125k here is the website http://fordprotect.ford.com/. The dealer wanted me to buy some third party bs for way much more money. I personally wanted the piece of mind since this car is so loaded with sensors and gadgets that could go bad. Also, if your Acura is paid for you may have luck selling it first. See if the Ford dealer will allow for a "lifestyle test drive" I don't know if they offer it where you are at. The dealer let me drive the car for a day or two to see if it was right for me. Well best of luck and don't wait too long the second one sounds like a fantastic deal.

looks good! Was it an expensive mod?

The water spots under the spoiler are an easy fix (very common build up area). i usually just get a wet terry cloth and some rubbing/polishing compound and just buff it out by hand. I live where the water is super hard and it works wonders. Also, if you have scratches on the inside of depression where you open the door or some dings you can make most of it all go away with some rubbing compound. As for dealers and the "172" point inspection they do still miss a lot of things. I pulled out an in cabin air filter with 50k worth of dirt. The dust and leaf accumulation was just excessive for a certified pre-owned car. Then again it takes about 15 minutes to replace with the right tools on a good day :oD. Let me know if you try the polishing compound and if it works or not.

Thanks for the post on the AC! I live in the desert and I will give that a try!

Just a quick note on the 3.8 update with my iPhone. It seems that the connection when the phone is plugged in between iHeart Radio it has some connectivity delays. I have just been turning the power off and on and it picks it up again.