Vinci

Add me to your list. '17 Platinum, every option box checked, built in Mexico. Will likely have to have the car towed in the AM if I can't figure out how to get into it. It was locked and outside when it died.

The Platinum is a new-for-2017 trim level. It may simply not exist in the insurer's database for them to select as an option. Having dealt with two cars being totaled in the last three years by being hit from behind, one of them being a '15 FFE Titanium, it is fairly straightforward to negotiate settlement pricing with some insurers, not so much with others, but it can be done. Just keep the window sticker handy for that discussion and you'll be just fine. In the meantime, enjoy the car! And as another poster said, get the FORD (NOT 3rd party) extended warranty. You can get it online at a deep discount from Flood Ford. The servicing dealer has no idea where you purchased a Ford warranty from, all he can see is that it's a legit Ford factory warranty.

Well, DUH! That worked, thanks Russael! After 30 plus years of the first words out of IT support's mouths being "Did you try rebooting?" I can't believe I didn't think along those lines. I was trying to force a restart by downloading an update or resetting to factory settings via the app. Never occurred to me that disconnecting just the 12V battery would reset it, I would have guessed that the main battery needed to be disconnected too.

Last night, we plugged our '17 FFE Platinum into its 220V charger as usual. No overnight thunderstorms or anything unusual like this. This morning, the car displayed "System shut down to conserve battery", despite being plugged in and the ignition being off overnight. Once we started the car, everything was fine except for the audio system. Now all it will display is "Audio off" and it does not respond to any buttons. Nav on the same screen seems to work fine. Any ideas? If nothing here, off to the dealer tomorrow.....