It looks like it's been awhile since this post has been active, but this seems to be the best source online for fixing this issue. I just got a Ford Fusion Energi SE, and I have been trying to activate the MyFord Mobile. I was so excited about this feature, but now I'm more discouraged after reading everyone's issues. I have signed up online, got the first confirmation message, then never got the 2nd confirmation message. I followed everyone else's advice and deleted my account, and created a new one. Same result: first confirmation message then nothing. I haven't pulled the fuses yet, but I was hoping for some advice on which direction to head, or to call Ford to get no where!