Totally sucks waiting for people with experience. We have same issue with Chevy Volt - very few technicians remaining.
I put zero faith into what other claim they are getting - most of the time these claims which sound really good
are not backed up with any measured values / photos / over a period of time. Local around town driving
is nothing compared to driving on a bay area freeway at 70+ through rolling hills.
We have the chargepoint charger - so I can provide quantified examples of what our 2014 will take from empty, 4.5 to 5.2 kWh.
The trip data can help show measured energy pulled from battery - I have seen 4.2 - 4.6 kwh full to empty.
We have 62K miles and car is driven mixed 50/50 between freeway 70+ / hills and local streets.
Unfortunately, I didn't keep good records when the vehicle was younger so I can't be sure when / if battery changed..
The data i would like to see is in the individual cell voltages - I have an app for the Volt. Does Forscan or any OBD readers
help with cell voltages?
My point - everyone needs the ability to quantify the health of battery. It sucks for all of us Ford can't ( OR DOESN"T )
provide a full report on a compete battery cycle. In theory, manufactures should be capturing and providing battery
information for the owner - but this is obviously a business decision to not provide information to the owners.
If we don't know the HV battery health - the expectations for mileage is meaning less.
I hope they find a technician that can help dig into the issue.