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I recently was hit lightly from behind while I was parked, which slightly raised the trunk. I saw the problem, but didn't think much of it. Two months later I got the check engine light, which said the HVB cooling system had failed. sure enough, neither of the fans were working. I pulled the trunk apart, and the fix seemed simple. I then checked the warrantee, which is 8 years. Mine is a 2017, so i called ford and found out i had one month left on the HVB system, so I took the car into ford service. they identified the problem i had, which was the fans were failed. I also asked them to check the battery to ensure i still had the guaranteed 80% life (which I knew I did not have, I only get 14 miles per charge). They determined the fans had failed due to the water infiltration, so it wasn't Ford's problem. They then stated that because the fans had failed, the guarantee was void, and ford was not responsible for the weak battery. now my battery will charge to 14 miles, but self discharges when i unplug it over the course of 4 or 5 hours. Basically i have a battery that was under warrantee, and failed, but Ford used my water infiltration issue to declare it not their problem. My lesson learned is I should have just replaced the fans myself, not involving Ford at all, then presented the car for the battery check, which would have revealed the failing battery. Now I'm on the hook for the $5000 repair. Sigh.

I had the same problem. Ford refused to replace under warrantee, saying water infiltration caused the issue. my trunk had been lightly hit from behind while i was parked, which caused the trunk to be slightly raised, allowing water to come in. I just physically pulled the trunk back into place, which seems to have fixed the problem. (what a ridiculous design. it looks good, but the trunk is flush with the bumper). Ford said it would cost $2700 to replace the two fans plus the dump gate to put the hot air out of the trunk.... lol. the parts were $400 and it only took 2 hours to fix. Ford service is a joke.

Best Hybrid Batteries is saying they are out of stock.

I checked the online calculator for the repurchase by Ford, and in my area of WA it is on par with used retail prices for 2020’s. Other than the recall the car has been great to drive with many bells and whistles. I will miss the car and would rather have a fix and keep it but am going to sell it back. I like the plug-in gas option. All in town electric, and a whopping 600 mile range! Probably will buy a used Honda Clarity, although it does not have all the bells and whistles!! I bought in June 2021 with $10,000 off MSRP, so that with the EV tax credit, and the repurchase I will actually be out $0. Feel lucky and fortunate! I checked KBB and my cars trade value is $18,200-$20,700, private sale estimate is $20,200-$22,700. If I juice it to excellent I get $23,612. Retail they are going for about $23,000 or so without a $4,000 used tax credit. Spoke to Ford today and locked in their offer $24,950 total. So, my purchase price was $28,442 in June 2021. Minus the $4,601 tax credit in 2021, it was $23,841. No sales tax, I traded in a more expensive car that had shot up in value! Add in the $300 for the 4G antenna and I am at $24,141. I spoke to the initial CS rep and she was great. The next level Rep Is supposed to call within five business days. I will update when I hear from them.

Ford's buyback program only pays a bit above trade in value for the car. I inquired yesterday. In my area, the retail pricing (KBB) is $2,000 more. The trouble is, the car is essentially worthless to Ford dealers on a trade with the open recall ,so wiith Ford coming up short on the buyback offer, we are still stuck. They don't pay sales tax either on the buy back. That's someting that we have to request from the state who will tell you to pound sand or wait 3 years for them to figure it out.

This is funny. I just got a Ford survey yesterday regarding my 2020 Ford Fusion Energi. Interesting timing. I definitely let them know what I think about this situation. In my case, I was leasing the 2020 Energi when I got the notice. The notice came at the exact same time as the lease ended. I was deciding whether to buy/lease a new car or pay the residual and keep the Energi due to the inflation on new cars. My dealer told me not to worry about the recall because according to his information we are 30 days away from a software fix. Well, of course I know now that was not true. Now Ford wants to buy back the car after a year of bad news that has further depreciated the value of the car along with the general decline in demand of EV's. Nice timing Ford. Surely you didn't wait a year because you knew the buy back would be cheaper for you.

I contacted Ford Canada via their website today, and much to my surprise, I got a quick response. CR agent emailed back and said that "Ford Canada will be introducing a similar refund program in July 2024 and they will be contacting affected owners". Interesting to note that there is a class action in Canada for this recall, and Ford is likely trying to reduce the impact by paying off owners. Will keep all posted. PS. The bummer is I really like the car and would much rather have a fix.

Not looking likely at this point, the recall site has also been updated to state they are doing Buybacks now as parts are not expected to be widely available until 2025 now. Once again Canada probably gets screwed as the Vehicle Buyback estimator only works for US Based Vehicles and we never got the $250 check either. https://www.ford.com/support/how-tos/recall/recalls-and-faqs/23s33-fusion-2019-2020-battery-and-power-loss-recall/ https://www.reddit.com/r/fordfusion/comments/1ddprom/fusion_energi_buyback_or_scam/

I have a 2013 Energi Titanium and I replaced the HV battery myself with a battery I had shipped from a salvage yard half-way across the country that I found through a used salvage parts network online. (SE batteries are easy to find, larger Energi batteries not so much). It was surprisingly easy to do (except the lifting, they are quite heavy, can get it with 2 people though). Just keep track of how it comes apart and it goes right back together. Watch your defrost clips on the rear window when taking the panels off, knocked one off on the driver side and had to get the glue to put it back on. All in cost me like $1600 to replace it myself. Dealership wanted $9500 to do it. Now I get the full charge miles from a fresh charge again (18 miles for that generation), like new and it has been a year and a half since I installed it.

I just got off the phone with Ford regarding the 23S33 recall, Cheryl was the CSR and told me they are hoping to have a fix in July and that we all should get a letter from Ford in a couple of weeks. I got a case number and plan to call them once a month. I am also looking to contact a TV news person who helps people resolve issues by exposing companies on live TV. It's been a year, and the last time I heard anything from Ford was in November. I believe that they have no way of fixing this and because there aren't very many of us, I think they are just shoveling this issue under the rug.

Sounds like someone dropped their problem child into your lap, sorry to say. If after resetting the bracket back into the bumper, and checking all connections you can find doesn't fix it, it might be a control module. I'd bet the one that controls ACC is also the same one that does park assist/cross traffic alert. Unfortunately that's likely to take a dealer to troubleshoot. Unless your 3rd party mechanic is an expert in electrical troubleshooting, they're probably useless. Best of luck.

Bought a 2017 FFE Platinum. Only 30k miles. Thought I got a great deal. Now I’m realizing I probably got taken because the car has a ton of problems. Cruise Control doesn’t work. When I try to activate CC, I get a message that Adaptive Cruise Control Not Available Sensor Blocked. It won’t even let me use regular cruise control. I can turn it On, but I cannot set a speed. I have checked the fascia in front of where the sensor should be (just to the right of the lower grill, just to left of driver fog lamp) and it is clean. Obviously I cannot see the sensor itself. I also get rear parking aid and cross traffic alert faults. I thought this might be because one of the four sensors was loose and pushed into the bumper. So I removed the whole darned bumper and glued/taped the bracket back in place (the brackets are supposed to integrated into the bumper and I didn’t want to buy a whole new bumper). But that did not fix those faults. Am I hosed? If I take to dealership this could cost me over a thousand dollars to fix. Better to take to a reputable third party mechanic, or am I better off just going to dealership due to the sensors involved?

Yeah that's abnormal. Even if it was running at full speed it shouldn't make that bad bearing sound. I'd take it in to have it looked at if you can confirm warranty is good. There are two fans for the battery system - one for the BECM and one for the cells. Only the BECM fan runs while charging. The front cooling fan for the radiator isn't running too, is it? If "Go times" are set it will cool (or heat) the cabin when plugged in; if that's acting up it might turn on the A/C every time you plug in the car. Just something else to consider/look out for.

I updated my first post with a video link. This behavior only occurs when plugging in the charge. The hybrid system appears to be working otherwise. I see regen when driving. It can drive for very short stints on battery, like a normal hybrid. But obviously I haven’t tried fully charging the battery because I was worried about letting the thing charge for more than a few minutes with that going on!

Try uploading the video to a hosting service (e.g. YouTube) and share the link here. The BECM fan will turn on while charging if its temperature exceeds a certain threshold. If the fan is damaged or malfunctioning it might make some odd noises. Aside from the noise is there any other symptom of malfunction? Does it charge/can you drive in EV mode?

I just bought a 2017 ford fusion energi. Used obviously, but it only had 30k miles on it so I figured it was too good a deal to pass up. I just got it home and plugged it in to charge for the first time. And it is making a horribly loud, deep rumbling fan noise. i tried to attach a short 6mb video, but this forum won’t let me do much of anything, it appears. This can’t possibly be normal, right? Now I’m terrified. I should have a little bit of the hybrid component warranty left I hope, as long as it is transferable to me. Link to video: https://vimeo.com/954508696?share=copy If you play this at full volume it might approximate how loud it is. I’m talking LOUD. Sounds like I’m in a machine shop. Clearly the hybrid battery fan has to be screwy, right? I sure hope this is covered under warranty! How could it not if the issue only arises when I plug in the car to charge?

Does anyone have any updates? My local Ford dealer has none and could care less. I can't sell this car, as it has little resale value with the open recall.

I was shopping around to see what it might cost should we ever choose to go that route, and found those guys. They'll be the first outfit I check in with if we get to that point, but by the time that would end up being a need/serious desire, it will be a calculated decision on whether to invest in the car or replace it.

I called Ford Canada last week to ask about compensation and it seems they have no intentions there... So now they have a class action suit. Some need to learn the hard way. Maybe those $250 checks for US-purchased cars bought Ford US some time?

Has anyone out there had their High Voltage Battery replaced? Places like these guys: https://www.besthybridbatteries.com/products/ford-fusion-energi-2013-2018-plugin-hybrid-battery claim to have sold almost 200 of them, but I've never heard anyone on here talk about having had it done. Anyone? Bueller?

There is a class action lawsuit in Canada can’t find one in the us yet.

It's been almost a year and still no fix. I traded in my beautiful Ram pickup for this hunk of junk when I moved down to Houston, in order to save on gas because I knew I'd be driving it more. I bought the car 5 months before this recall. I haven't been able to use my HYBRID as a hybrid in almost a year. This is absolutely ridiculous. Sending $250 is a slap in the face. I've owned 5 Fords but after this, never again. Ford should be buying back every single one of these vehicles, regardless of warranty status or if you're not the original owner.

My 2017 blows HOT on the driver side only when I'm driving with EV turned off, while the passenger side blows cold AC. Only when I'm in EV mode, the AC is fine on both sides. I can't seem to figure out why this is happening or how to fix it. Please help!

You can call Ford at their Customer Care number and speak to a rep. Don't expect much action from this (I've called 3 times) but be sure to make your complaint and and get a reference number. If you are in Canada, you may also want to contact the law firm mentioned in this thread that has filed a class action.

Does anyone have good contact info (emails, phone numbers) for how to complain to Ford about this? I haven't been able to charge my car for almost a year now. I emailed fordoec@ford.com and have not received a response.